The new Analytics page in the Client Portal, live from today, gives clients a consolidated overview of their games, operational performance and key metrics. Here is what you can explore:
- Games overview: track games created and completed, explore monthly trends, and see activity across markets
- Order type breakdown: your mix of certifications, recertifications, reskins and transfers
- Performance metrics: median game close time in working days, and median bug fix time
- Quality insights: bugs per game and clarifications per game
- Requirements overview: the most frequently raised requirements, with bug counts, median fix times and examples
- Performance benchmarking: compare your key metrics against other clients to see how your results measure up
It helps you spot trends, monitor performance and find recurring issues in one place, so you can fix them at the source and speed up future certifications. Analytics data is refreshed daily in the early morning (CET).